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• How do we install osConcert?
  We recommend a full https installation and that will require your domain has a SSL certificate installed. Don't worry osConcert installs perfectly fine without SSL. [SEPT ...
• How do I configure osConcert?
  Configuration Throughout the osConcert Back End there is plethora of settings, most of which should be kept default unless you are sure you know what you ...
• How do I create my Sign Up/Registration page.
  Admin>Shop Settings>Advanced>Customers The Advanced Shop Settings for Customers offers a selection of Customer Account Fields from a list that you want to configure for the registration ...
• How do we use the New Box Office Billing Address System?
  In osConcert the basic Box Office Method was a simple way for assigned Agents to Bypass a Credit Card payment and to make fast orders, ...
• How can we scan eTickets using a Smartphone App?
  osConcert generates PDF eTickets per order and the most popular choice of barcode is 2D QRHere’s a short tutorial explaining how we can validate our ...
• How do we arrange Featured Events?
  Featured Categories We have added the option to show a responsive image gallery of the featured category events. For this to be most effective you’ll need ...
• How do we set up Box Office checkout?
  Because this is a VISUAL Seat Reservation tool, it’s better that reservations are made through the FRONT END checkout process.We have the ability to nominate ...
• How do I set a Billing Name for Box Office Staff orders?
  Sometimes it’s necessary to identify the buyer of eTickets when making orders with a nominated Box Office account.We can have a ‘Billing Name’ on the ...
• How do we create CMS pages?
  Home Page Edit ( CMS) Admin>CMS>HomepageOn the Admin>CMS>Homepage, click the EDIT button. Then edit the text in the WYSIWYG editor. DEVELOPERS:The Homepage can be edited directly; templates/cartzone/content/english/mainpage.php Static ...
• How do I set up my concert and the details of the performances?
  Concert DetailsIn osConcert THE dedicated place to set up, edit and reset loaded shows (LOADED visual seat plans) is in “Concert Details”. In “Concert Details” each ...
• How do I correctly set Free Payment (complimentary tickets)?
  The Free Payment is an invisible module introduced to help users issue complimentary tickets. The Free Payment Module works in tandem with the Gift Voucher/Coupon ...
• How do I set up Discount Coupons?
  Sales Discount-CouponsWith osConcert... it is possible to generate unlimited Discount-Coupons or Gift Vouchers. The Administrator can send COUPON CODES to registered customers.Customers can REDEEM  codes ...
• How can I arrange priority booking using a Coupon Code?
  We can use the COUPON system to allow friends to access the system to purchase tickets at full price before opening to the publicGo to ...
• How to create and edit the PDF eTicket
  osConcert comes standard with a printable PDF ticket template, the “Events Customer Ticket”. If you don’t want the option for customers to view and print PDF ...
• How do I create a General Admission Event with Concessions?
  General Admission Events with Master Quantity For General Admission (GA) events, osConcert offers a GA Master Quantity option. A GA Master Quantity is often used for ...
• How do I set up ‘General Admission’ as a SHOW in osConcert?
  We want to sell General Admission Tickets at it's most basic.One SHOW with a Quantity of Tickets e.g 500 and NO concessions or discounts.It will ...
• How to set up Admin User Groups?
  The Admin User Groups allow you to manage the osConcert software safely. In the Admin User Group you can add and delete Admin Groups, Member ...
• How Can I Adjust Color Banding?
  Color banding is referring to the colors used to identify and categorize seats in loaded seat-plans whereby each color represents a price range and/or a ...
• How can I put a lot of seat/products ‘out of stock’?
  There are a number of ways to put many products out of stock, here are some suggestions. 1-Go to Admin>ProductsLocate the SHOW and ROW categorySee the ...
• How can I disable rows of seats quickly in osConcert?
  In v9 there is a new feature 'Row Status' Usually a 'Row' is a category of products that constitute a line of seats in a theatre. IMPORTANT: ...
• How can I migrate osConcert safely to another server host?
  Points to know when migrating osConcert to another server IMPORTANT: First you will have compressed and 'zipped' your existing osConcert application and downloaded to your computer.You ...
• How to I set a Fixed Booking/Service Fee for each ticket sold?
  This is the quickest and simplest method if you just want to add a fixed fee per ticket sold calculated at the checkout confirmation and ...
• How do I set up shipping in osConcert for delivery of tickets?
  Shipping Weight Before we decide which shipping modules to enable in Admin>Products>Shipping We need to add a products weight to all products/seat we want to associate with ...
• How can I set up a TAX for a specific ‘Country’ like UK and VAT?
  At DEFAULT we have 3 GEO ZONES as USA, World Zones, and AustraliaWorld Zones incorporates all the countries of the world outside of the USA ...
• How can I produce a Sales Report of tickets sold per event?
  All orders have an Order Status. Among other functions, osConcert is using these order statuses to generate a Sales Report on-line and that can be ...
• How do I apply the Restrict to Groups feature?
  We are able to create specific ‘Customer Groups’ in Admin>Customers>Customer Groups We are also able to apply a ‘discount’ for these groups so that if certain ...
• How to set Sale Maker Discounts?
  How to set SaleMaker Discounts to the seat plan products? Admin>Orders>Discounts>Products>SaleMakerSaleMaker gives us the ability to set discounts for our seatplan products/tickets ...preferably as a customer ...
• How can I change the 'reference_id' that is generated for each order?
  Yes ...you can....Everything is Configurable!   reference_id is generated from line 161 checkout_payment.php and is inserted in TABLE 'orders' for each order. The eTicket will reference this ID as ...
• How do i set up osConcert for FREE reservations only?
  Let's suppose your organization is a Church and you want your patrons to reserve seats for services at your local church. If we have LOADED seat ...
• How do we manage incoming orders?
  osConcert is an 'order' based system. Customers at the front end will register and purchase products, an order is processed and the system records the order ...
• How can we improve the Meta Search Tags?
  About Meta Tags and improving search engine listings Meta Tags For your osConcert application….you will find your Meta Tags in the /templates/ folderSpecifically, file ‘main_page.tpl.php’<title><?php echo STORE_NAME; ...
• How can I block many seats for Social Distancing rules?
  Box Office Blocker Since 2020 osConcert has a simple way to Block or UnBlock seats in a Reserved Seating application. Enable Box Office Blocking in Admin>Concert Details>Allow ...
• How easy is it to set up and get started with osConcert?
  Very Easy! osConcert is an open source php software application. (Adapted e-Commerce Shopping Cart Style) Therefore, it needs to be uploaded to a suitable web-server that ...
• How do I create a seat plan in Design Mode?
  GOTO UPDATE 2024 In osConcert version 9.5 (APRIL 2022) there is a new feature Design Mode To start creating seat plans in Design Mode we must first ...
• How can we create a Car Boot Sale Booking System?
  Activate Design Mode (Version 9.5) admin>concert details>box office configuration Disable Enable Design Grid: Enable Design Grid=no  (we will use our map as the guide) Create a category ...
• How do I correctly set Date and Time in version 9.5?
  osConcert Version 9 is simple to set up correctly. Just follow this  procedure and you will get it. Let's first update a setting to make it ...
• How do I RESET my seat plans AFTER my events have ended?
  It's easy to RESET your seat plans........but we only RESET the status of the seats to available again. We don't reset your text: Headings and Dates ...
• How to set up Flat Fee shipping/delivery?
  We need to install a shipping module and we need to apply a weight to the products that we want to deliver by post. There are ...
• How to set Events to Expire automatically?
  How to use Category Event Expiry Feature? NOTE: This feature has been updated for osConcert Version 9.5 (May 2022). Contact support for patch files if you ...
• How to generate eTickets that are NOT sold as a downloadable zip file or to a folder in your server?
  As of May 2022 the Print ALL Tickets feature has been updated and is available in osConcert 9.5 In Admin>Products where the show categories and products  ...
• How to set prices for the seat plan?
  First go to Admin>Concert Details Edit Prices of a complete show/categoryIMPORTANT! Ensure the unique DATE-ID is set-up FIRST! If no DATE-ID is set up first, it ...
• How to create a General Admission Event in version 9.5?
  There have been some slight changes in the latest versions but setting up a General Admission event is much the same as before. You create ...
• How to set up Global Quantity Discount?
  Global Quantity Discount is a discount module and it can be found in Admin>Payment>Order Totals It is ideal if you want to provide a discount to ...
• How to enable Gift Vouchers for purchase and redemption?
  It's now possible to allow your customers to purchase Gift Voucher/Coupons at a price they determine above $1. They will recieve an eTicket as a GIFT ...
• How Can We Enable oConcert For Box Office Sales Only?
  Your osConcert will be installed on a server somewhere and will be accesable in a browser by all visitors but what if you don't want ...
• How to create discounts for the seat plan tickets?
  If you want to offer a reduced price for your seat plan tickets rather than the full ticket price. We have a feature called SaleMaker Salemaker allows ...
• How to build your own seat plan?
  UPDATED November 2024 NEW in osConcert Version 10 for Design Mode FREE ONLINE SEAT PLAN MAKER Use my free tool to build up your osconcert template file. Import to ...