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  • General Support: How do we arrange Featured Events?
    Answer: Featured Categories We have added the option to show a responsive image gallery of the featured category events. For this to be most effective you’ll need ...
  • General Support: What is the Seat Plan Cache?
    Answer: Admin>Concert Details>Seat Plan>Seat Plan Cache When the seat plan cache has been enabled (the cache creates a memory of the seat plan pages for faster rendering ...
  • Box Office Method: How do we set up Box Office checkout?
    Answer: Because this is a VISUAL Seat Reservation tool, it’s better that reservations are made through the FRONT END checkout process.We have the ability to nominate ...
  • Box Office Method: How do I set a Billing Name for Box Office Staff orders?
    Answer: Sometimes it’s necessary to identify the buyer of eTickets when making orders with a nominated Box Office account.We can have a ‘Billing Name’ on the ...
  • Box Office Method: What is Box Office Reservation Mode?
    Answer: Box Office Reservation Mode is a payment/checkout module devised for Box Office teams. Agents can work together ....take RESERVATIONS and adjust the Orders Status later ...
  • General Support: How do we create CMS pages?
    Answer: Home Page Edit ( CMS) Admin>CMS>HomepageOn the Admin>CMS>Homepage, click the EDIT button. Then edit the text in the WYSIWYG editor. DEVELOPERS:The Homepage can be edited directly; templates/cartzone/content/english/mainpage.php Static ...
  • Concert Details: How do I set up my concert and the details of the performances?
    Answer: Concert DetailsIn osConcert THE dedicated place to set up, edit and reset loaded shows (LOADED visual seat plans) is in “Concert Details”. In “Concert Details” each ...
  • Discount Mods: How do I correctly set Free Payment (complimentary tickets)?
    Answer: The Free Payment is an invisible module introduced to help users issue complimentary tickets. The Free Payment Module works in tandem with the Gift Voucher/Coupon ...
  • Discount Mods: How do I set up Discount Coupons?
    Answer: Sales Discount-CouponsWith osConcert... it is possible to generate unlimited Discount-Coupons or Gift Vouchers. The Administrator can send COUPON CODES to registered customers.Customers can REDEEM  codes ...
  • Discount Mods: How can I set up bulk coupon codes? (Advanced)
    Answer: Bulk set up of COUPON CODES via phpMyAdmin Database Manager for osConcert Create an example coupon so that we know what fields to use when we ...

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