How do I configure osConcert?

Configuration

Throughout the osConcert Back End there is plethora of settings, most of which should be kept default unless you are sure you know what you are doing.

Here are the important settings you will need to know to get started quickly:

  • Shop Settings
  • Admin>Shop Settings
  • Try to complete all the fields on this page for your benefit.
  • Timezone is important so be sure to select the correct zone.

  • NEW Additional Settings are now displayed at Admin>Products>Advanced>Category Products
  • My Account
  • Admin>My Account
  • Change or update the Top Administrator username and password here.
  • Admin>Shop settings>Templates

  • Template
  • Choose a default template.
  • In version 9, SEPT 2020 we have 3 new default Bootstrap 4+ templates.
  • The basic 'newzone' with a list of theme colors (blue/) as seen at my website
  • The same basic 'blackzone' with dark background and light text
  • https://www.osconcert.com
  • and 'theevent' as seen in this DEMONSTRATION:
  • https://www.osconcert.com/event/
  • I have more Bootstrap 4+ templates available...just ask me.

  • The css styling system is built around Twitter "Bootstrap 4" and the theme stylesheet will control the basic colors.
  • In fact you can choose any online Bootstrap 4 template and it will integrate easily especially the templates at:
  • https://bootstrapmade.com/bootstrap-4-templates/
  • Restaurantly, Avilon and Reveal are also available with osConcert.
  • Tax Zones
  • You don't really need to adjust anything here...but the default Tax Zones are very important.
  • There are 4 Zones that are configured and must be considered throughout the configuration of osConcert.
  • Australia
  • USA
  • World Zones
  • Box Office

Decide which is your Zone and select this Zone wherever it is required through osConcert.


Homepage

Admin>CMS>Homepage

Write text and information here for your Customers if you choose to have a Homepage.

The page has a built in WYSIWYG editor by TinyMCE.


osConcert Settings

Here are some important settings relative to ticket selling features. Each setting has a short explanation, later in our FAQ we will elaborate more about each setting.

NEW Additional Settings are now displayed at Admin>Products>Advanced>Category Products


eTicket Settings

Admin>Shop Settings>Advanced>eTicket Settings

Here are some important settings relative to eTicket set up.

Each setting has a short explanation, later in our FAQ we will elaborate more about each setting.

If you do not require PDF eTickets functionality set the Enable eTickets = false.

If you want to have the PDF eTickets sent as an attachment with the customers email response enable it here.

  • eTicket Edit
  • Admin>Payment>Ticket
  • To quickly enable eTickets for your performance. Here we can edit the default template with your own text and placeholders. Full instructions are given at the page below the content pane. Please test your PDF eTickets from the Admin>Orders.

Concert Details

Admin>Concert Details

This page is the hub of the Seat Plan settings and is the main page for activating your Shows for the Seat Plans you have integrated.

The page utilizes a popular jquery plugin called JQGrid.


Each listing represents a LOADED Seat Plan or your General Admission Event


You may need to read the Help File:

How-to-best-label-your-show-for-menu-and-headings.pdf for a better understanding.

  • Enable your event
  • Click into the input fields of your listing and enter the name of your SHOW, your short description, Venue name, Date and Time.
  • Later in our FAQ we will elaborate more because more specific details are required when using QR Barcode Scanning Smartphone A
  • UPDATED for July 2020 the Date is now a 'datepicker' (optionally this can be ignored if you want to write the Date a different way.)

  • Date ID
  • Very IMPORTANT to give a unique ID for each SHOW listing as the osConcert Report requires a Date ID to correctly produce your osConcert SALES /TICKET Report

  • Set Prices
  • Click the Left Arrow and a sub menu will produce the Color Bands of the Seat Plan. Click into the input field>set your price and press ENTER on your keyboard. Your prices will be saved

  • Activate
  • You will see a Green button and a Red button. Green=Active, Red=Inactive.
  • It goes without saying the inactive settings will NOT show your event at the Front End.

  • Featured categories
  • Each Active listing will be part of the Featured Categories/Events on your osConcert Homepage (Main Page). If you prefer not to show featured categories/events goto Admin>Marketing>Options>and disable Show Featured Categories=false
  • (UPDATE Sept 2020 now in Admin>Products>Advanced>Category Products)

Payment Methods

  • Payment System
  • Admin>Payments
  • Here is where all the Payment System Modules reside as well as other important settings regarding payment management.

  • Currencies
  • IMPORTANT: set your local currency carefully, just remember to go back and make your setting default (if you just see '0' at your Front End!)

  • Payment Modules
  • Each available Payment module has important settings. Install what you need and Please read all instruction carefully.
  • It's IMPORTANT you enable your correct ZONE and disable the ZONES you do not need per module.

  • PayPal API
  • Paypal is our complimentary module. You must have a Paypal Business Email ID to use it.
  • UPDATED June 2020 ...you must login at https://developer.paypal.com/developer to get your KEYS
  • In your actual Paypal Account Preferences ..it is advisable to set AUTO-REDIRECT with any URL.

  • Stripepay US/ Stripepay SCA (Strong Card Authentication)(UK/EU)
  • Using StripePay requires your domain to have a SSL certificate. Enter your Test Publishing Key and your Test Secret Publishing Key here and use the Test Mode before you enable Production Mode. Default settings will work fine but study the documentation at StripePay for your specific requirements.

  • We have a number of available Payment Mods that can be updated and enabled. Please send for a list of modules 2020/21.

Customers

  • Admin>Customers
  • About customers
  • There is the option for Administrators to create and edit each Customer Account.

  • Box Office
  • Customer accounts highlighted in red are Box Office Users. A Box Office user has a Country=Box Office.

  • Customer Sign Up Form
  • Admin>Shop Settings>Advanced>Customers
  • Users can create their own customer registration/sign up forms.
  • The basic rule is to keep the Country/State fields ENABLED as this is what denotes a customers ZONE.
  • A customer zone is required to present a Payment Module for example.
  • Disabling the Country/State field here creates a problem! when they find their customers cannot see any Payment modules at the checkout process.
  • If you seriously prefer NO Country State field in your Sign Up there is a way but we will address this issue later in our FAQ.
  • Each Country has an ID, make sure you add a default ID in the Country/State Field setting for a your default country.

  • Here are some examples:
  • USA=223
  • UK=222
  • Australia=93
  •  (You can find the ID number in Admin>Shop Settings>Zones)

  • PWA
  • Purchase Without Account options.
  • In the osConcert settings there is the Option to enable PWA.
  • The rule here is the default form a customer will see will be REQUIRED fields only.
  • A shorter smaller form = less required fields.

Marketing Templates

Admin>Marketing

This page will list all the Email Response Templates, Contact Us Form and more.

  • Email response
  • Admin>Marketing>Email Template
  • It's enough to keep the default template and edit some text. There are placeholders listed to the right.

  • Customer Invoice
  • UPDATED June 2020 The final Invoice is now a PDF template. Settings can be found in Admin>Marketing>PDF Invoice
  • The old default HTML is now obsolete.

  • User Creation
  • A simple response to customers who sign up.
  • Please DO NOT allow password placeholders. Passwords should be kept secret.

Orders

Admin>Orders

Orders are received here with an Order Status, the purchaser here is the Billing Address Holder. The customer is the main account holder.

  • Order Status
  • An order takes the Order Status set with the associated Payment Module.
  • We are looking for a status of Delivered for when an order is completely paid for. An Order Status of Pending requires an Update by the Top Administrator if and when the payment is completed and the order is deemed 'Delivered'.
  • For eTickets, a Delivered status will release PDF eTickets at a customer account.

  • Edit Orders
  • Admin>Orders>Order Edit
  • A fully comprehensive page for editing and updating incoming orders is available.

  • Test Orders
  • Test the system with Reservations Module enabled and you will quickly get familiar with the ticket selling process.

  • Delete All Orders
  • It's possible to DELETE all Orders after testing or after a lengthy season of shows.
  • (A back up is created at the database and a reversal will be available)

Order Totals

Admin>Payment>Advanced>Order Totals


You'll see the Order Total at the checkout confirmation page, therefore it is necessary to set the way the Order Totals are presented throughout the checkout process.


IMPORTANT for each new module added to the Order Totals. ALL existing modules should be Un-Installed and then Re-Installed in the order that is most logical.

  • Booking Fees
  • There are a few ways to enable Booking Fees. The most popular way is to the 'Booking Fee Per Ticket'. Enable that here. Full instruction is within the module editor.
  • Some users require a fee per order this is easily enabled with the 'Booking Fee' module listed.

  • Tax
  • If a tax system e.g VAT is going to be introduced enable the Tax/Service Charge here ...but there is a lot more require to do.
  • We may need to enable Tax per product from elsewhere in the application. We will be expanding on the Tax System Set Up in a later FAQ.

  • Global Quantity Discount can be set here if the user requires a discount per quantity of tickets. Instructions are within the module editor.

  • Shipping
  • If shipping and delivery charges are to be applied. here we need to enable the 'Shipping' module if any shipping modules are installed and activated at Admin>Products>Shipping. Again we will be expanding more about the Shipping options and set up later in the FAQ.

  • Donations
  • New mod for JULY 2020. Administrator can allow donations to be made at the checkout and also their is an option to FORCE a donation. Associated Language File may require editing.
  • FTP > includes/languages/modules/order_total/

  • Box Office Reduction
  • Box office mod. Onlet the Box Office Agent will see this nodule and process a discount.

  • Coupon Discount
  • This module must be anabled if you want to accept Coupon/Gift Vouchers at the checkout confirmation

  • Season ticket purchase
  • This module must be enabled if you are using the Season Ticket Feature


Discounts

  • There are many ways to set up discount options for your tickets, here are just some options you may need right away.
  • Salemaker Discounts
  • Admin>Orders>Discounts>Products
  • SaleMaker is available for the Reserved Seating (Seat Plans). Set up for the Entire Catalog (All Tickets All Shows) or select the categories and products you require.

  • Coupon Discount
  • Admin>Orders>Vouchers and Coupons
  • Coupon Discount can be set here to be redeemed by the customer at the checkout payment page.
  • Don't forget to enable the Order Total for Coupons at Admin>Payment>Advanced>Order Totals

osConcert Report

  • Admin>Orders>osConcert SALES
  • Here by selecting the DATE ID of your SHOW+Orders Status e.g 'Delivered'. You can quickly Download a Excel/CSV/PDF to study and print a list of tickets within your chosen date range. This can be used as a doorlist.

Languages

  • osConcert can be served in all langauges. We have Language Packs for German, Italian Spanish, French, Polish, Turkish, Romanian, Czech, Russian, Thai, Dutch, Greek, Japanese and Chinese.

  • Language Files
  • Every Front End page or module has an associated Language File.
  • Language Files are held at the includes/languages directory.
  • IMPORTANT: For a mono-lingual application the directory will always be named 'english' whether it be German, French or whatever. There's no need to rename or add another language setting.
  • Default Admin Language is also always named 'english' (of course the files can be translated)

  • To enable another language or translate the existing English definitions all the files in the 'english' directory must be edited, including the includes/languages/english.php

  • Other sections of the software require editing directly to the database. For example the Customer Sign Up fields can be translated directly at Admin>Shop Settings>Advanced>Customers

Products

  • Reserved Seating
  • Reserved Seating is the Seat Plan Integration, most settings are now in the Admin>Concert Details>Seat Plan page of the Administration. There is such a thing as Seat Plan Cache. Seat plan cache are generated page memories of each seat plan page. It helps by improving performance for a faster download of pages for the visitor.
  • Unfortunately some users forget they will need to Clear the Seat Plan Cache if they want to see immediate changes made to the page by the Administrator.
  • Only enable Seat Plan Cache=yes after testing is done and to clear the cache use Admin>Clear Cache

  • General Admission
  • At the core of osConcert is a basic shopping cart for product sales with Categories of Products.
  • Tickets are our Products and Categories are our Events with a set Quantity.

  • To create a category of products:

  • 1. We go to the Admin>Products
  • 2. Create a Category, create a Category Name, Category Heading, Category Venue, Category Date and Category Time.
  • 3. We Add Product. Example we have a SHOW with a quantity of 100 tickets each ticket is $125

We set Ticket name, Product Type, Description, Cost and Stock amount. SAVE and we have our very basic general Admission Event.

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