General Support / System Overview
Covering the basics of using the osConcert software day-to-day
How do I correctly set Date and Time?
First published in 2022 with v9.5Just follow this procedure and you will get it.Let's first update a setting to make it easier to set a correct D...
What do we need to know about our outgoing emails to Customers and Box Office?
The osConcert Email Settings will be found in Admin>Shop Settings>Advanced>Email SettingsThere will be a choice......you use your basic ...
How to create discounts for the seat plan tickets?
We have a feature called SaleMakerSalemaker allows the user to create a special discount and when enabled the visitorcan choose the discount that...
How to enable Gift Vouchers for purchase and redemption?
It's now possible to allow your customers to purchase Gift Voucher/Coupons at a price they determine above $1.They will recieve an eTicket as a GIFT V...
Can you explain the Featured Events?
In the default osConcert they will usually be a responsive image grid (with overlay text).These are direct links to the categories of products that ma...
Orders Status: What is the recommended set up?
Yes, this is important…!Your ultimate goal is to allow your visitors to choose seats, register an account (which can be optional) and then to make a...
How to create a General Admission Event in version 9.5?
There have been some slight changes in the latest versions but setting up a General Admission event is much the same as before. You create a category ...
How to set prices for the seat plan?
First go to Admin>Concert DetailsEdit Prices of a complete show/categoryIMPORTANT! Ensure the unique DATE-ID is set-up FIRST! If no DATE-ID is...
What ways can we block seats?
In osConcert there are many ways to manage the seats/products.That might not be ideal ...sometimes confusing but we have an adapted shopping cart.Each...
How do i set up osConcert for FREE reservations only?
Let's suppose your organization is a Church and you want your patrons to reserve seats for services at your local church.If we have LOADED seat plans ...
What is the correct way to label your Show for the menu and headings?
In Admin>Concert Details there is a heading name and a heading title (Name and a Heading) The Name is best kept short and sweet and it will appear ...
What are the osConcert Settings?
Admin>SETTINGS>osConcert SettingsIn the “osConcert Settings” section, you configure specific osConcert related settings, switch on/off modul...
How do I create my Sign Up/Registration page.
Admin>Shop Settings>Advanced>CustomersThe Advanced Shop Settings for Customers offers a selection of Customer Account Fields from a list that...
How do I configure osConcert?
ConfigurationThroughout the osConcert Back End there is plethora of settings, most of which should be kept default unless you are sure you know what y...
Is there a Quick Start Guide?
Yes! ..after installation here is the a list of the important steps you'll need to attend to immediately.1. Shop Settings - Admin>Shop SettingsAdd ...
How to create discounts for the seat plan tickets?
If you want to offer a reduced price for your seat plan tickets rather than the full ticket price.We have a feature called SaleMakerSalemaker al...
Can we remind customers of specific product at checkout?
For version 9.8 we have a simple feature that will allow the user to add a REMINDER product (or products) at the shopping cart page, the pay...
How to enable Gift Vouchers for purchase and redemption?
It's now possible to allow your customers to purchase Gift Voucher/Coupons at a price they determine above $1.They will recieve an eTicket as a GIFT ...
How to set Events to Expire automatically?
How to use Category Event Expiry Feature?NOTE: This feature has been updated for osConcert Version 9.5 (May 2022). Contact support for patc...
How do I RESET my seat plans AFTER my events have ended?
It's easy to RESET your seat plans........but we only RESET the status of the seats to available again.We don't reset your text: Headings and Dates e...
How can we improve the Meta Search Tags?
For your osConcert application….you will find your Meta Tags in the /templates/ folderSpecifically, file ‘main_page.tpl.php’">">You will ...
How Can We Enable oConcert For Box Office Sales Only?
Your osConcert will be installed on a server somewhere and will be accesable in a browser by all visitors but what if you don't want to sell to the ge...
What is Box Office Reservation Mode?
Box Office Reservation Mode is a payment/checkout module devised for Box Office teams. Agents can work together ....take RESERVATIONS and adjust the O...