General Support / System Overview
Covering the basics of using the osConcert software day-to-day
How do I correctly set Date and Time?
First published in 2022 with v9.5Just follow this procedure and you will get it.Let's first update a setting to make it easier to set a correct D...
What do we need to know about our outgoing emails to Customers and Box Office?
The osConcert Email Settings will be found in Admin>Shop Settings>Advanced>Email SettingsThere will be a choice......you use your basic ...
How to create discounts for the seat plan tickets?
Salemaker allows the user to create a special discount and when enabled the visitor can choose the discount that suits them. For instance if we set a ...
How to enable Gift Vouchers for purchase and redemption?
They will receive an eTicket as a GIFT VOUCHER with a generated coupon code that can be transferred but used only once for purchases at your store.Her...
Can you explain the Featured Events?
In the default osConcert they will usually be a responsive image grid (with overlay text).These are direct links to the categories of products that ma...
Orders Status: What is the recommended set up?
Your ultimate goal is to allow your visitors to choose seats, register an account (which can be optional) and then to make an order for the products t...
How to create a General Admission Event in version 9.5?
You create a category and create products with a quantity. For Concessions you must create your concession products and set a Master Quantity for the ...
How to set prices for the seat plan?
Edit Prices of a complete show/categoryIMPORTANT! Ensure the unique DATE-ID is set-up FIRST! If no DATE-ID is set up first, it will not be possib...
What ways can we block seats?
That might not be ideal ...sometimes confusing but we have an adapted shopping cart.In osConcert there are many ways to manage the seats/products.That...
How do i set up osConcert for FREE reservations only?
If we have LOADED seat plans or General Admission events, any of these kind of events can be set up as usual but with a zero price.We can install...
What is the correct way to label your Show for the menu and headings?
In Admin>Concert Details there is a heading name and a heading title (Name and a Heading) The Name is best kept short and sweet and it will appear ...
What are the osConcert Settings?
In the “osConcert Settings” section, you configure specific osConcert related settings, switch on/off modules, set and change set specific system ...
How do I create my Sign Up/Registration page.
The Advanced Shop Settings for Customers offers a selection of Customer Account Fields from a list that you want to configure for the registration of ...
How do I configure osConcert?
Throughout the osConcert Back End there is plethora of settings, most of which should be kept default unless you are sure you know what you are doing....
Is there a Quick Start Guide?
1. Shop Settings - Admin>Shop SettingsAdd the name of your store, email, address and especially select the correct Timezone from the drop...
How to create discounts for the seat plan tickets?
If you want to offer a reduced price for your seat plan tickets rather than the full ticket price.Salemaker allows the user to create a special discou...
Can we remind customers of specific product at checkout?
The administrator can choose which pages they would like to show the reminder and there will be a place to input Product ID's. There is also a place t...
How to set Events to Expire automatically?
When events are created and the Date is picked from the calendar in Admin>Concert Details a UNIX Timestamp is recorded in the d...
How do I RESET my seat plans AFTER my events have ended?
We don't reset your text: Headings and Dates etc. That is for you to re-edit when you set up for the next events.To RESET goto Admin>Concert Detail...
How can we improve the Meta Search Tags?
For your osConcert application….you will find your Meta Tags in the /templates/ folderSpecifically, file ‘main_page.tpl.php’You will find your&...
How Can We Enable oConcert For Box Office Sales Only?
Your osConcert will be installed on a server somewhere and will be accesable in a browser by all visitors but what if you don't want to sell to the ge...
What is Box Office Reservation Mode?
Admin>Payments>Box Office reservationsEnable this moduleWith a team of assigned Box Office agents working to secure payment for reservations... ...
How do I set a Billing Name for Box Office Staff orders?
We can have a ‘Billing Name’ on the eTicket and Billing Name and Address in the order details.The possibility is that we can have a ‘Customer Na...