OSCONCERTFAQ

The osConcert Email Settings will be found in Admin>Shop Settings>Advanced>Email Settings

There will be a choice......you use your basic server Sendmail (nothing to do)

or you can create a SMTP account in your server email section and complete the SMTP settings according to the guidance from your server support

You will need:

SMTP: Server URL

SMTP: Username

SMTP: Password

SMTP: Access port (usually 587)

Enable DEBUG=2 if you need to see a complete readout of the email output in your browser

I typical way will be to set DEBUG and use the Password Forgotten page to send yourself an email.

If you have problems ...you can contact me for advice (gordon@osconcert.com)

We use the world famous phpMailer and it works well...but osConcert has no control after emails are sent from the system. Please advise your customers about ways they can retrieve their eTickets if they say they did not receive emails. Usually they are to be found in Junk Mail Boxes or some emails are just unreliable like yahoo/hotmail and even gmail. I use a fastmail.com account which is far superior to gmail.

osConcert recommends using the customer account system so that customers have the ability to login to their account to view and retrieve order conformations including the eTicket download.

There are some configurations you'll need to know...and I will try to address them in this guide.

Let me just highlight the DEFAULT settings.

1. NOTE: All emails send will have the reply address you set in the Admin>Shop Settings>Email from:
2. 
3. All emails will send to the customers preferred account address they entered at sign up
4. Adminstrator has the option of receiving all copies of all successful customer purchase confirmations:
5. 
6. Box Office agents can be sent email confirmations if the Box Office Setting below is in favour.
7. 
8. A setting = yes will stop Box Office Users receiving confirmations to their box office email address
9. Box Office agents can initiate email confrmations on behalf of their customers using the Change Address Box Office Billing Address page
10. 
11. So the setting above means we are NOT HIDING the Customer Billing Address and so ....if the customers email address for the Billing form is set=true (it is true by default)
12. 
13. Admin>Quick Configuration Links>Customer Details
14. The above conditions will send an email confirmation on behalf of the Box Office agent to the customers email they have entered in thier Billing Address Form

IMPORTANT: All email confirmations will receive email attachements if the payment status = Delivered (successful payment) AND......where the eTicket settings are set like below