Welcome to the osConcert FAQ

Answers to common questions about osConcert Seat Booking Software. Get help with installation, seat plan setup, customization, troubleshooting, and advanced features.

Getting Started / Installation General Support / System Overview Customization and Design Troubleshooting and Support

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osConcert generates PDF eTickets per order and the most popular choice of barcode is 2D QRHere’s a short tutorial explaining how we can validate our eTickets using a smartphone app.

How can we scan eTickets using a Smartphone App?

UPDATE! JUNE 2026We have a NEW FREE Scan App with osConcert Version 10.3 (Read my blog about the latest versions)Thanks to German user Michael Schatz ...

How to use Global Expiry with Holding Categories and Sub-Categories?

Saturday, 6th June 2026

Using Global Event Expiry with Holding Categories and Sub-CategoriesThe Global Event Expiry feature is designed to automatically enable or disable eve...

How To Properly Cancel An Event

Sunday, 5th July 2026

In version 10.3 there is now a new feature that will assist users when they have to cancel an event in a hurry.Clicking Cancel Event will give the Adm...

Suggested by: osConcert

osConcert was originally devised as an Online Visual Reservation Management tool to help ticket sellers manage their seat bookings.

What is osConcert?

After more than 10 years of gradual development, and with the help of many passionate users, osConcert has evolved into a powerful, affordable, and fe...

How to build your own seat plan?

Watch me demonstrate:How to create a seat plan from start to finish using osConcert Seat Plan Maker VIEW YOUTUBE VIDEONEW ONLINE SEAT PLAN MAKER FOR V...

Let's first update a setting to make it easier to set a correct DATE ID

How do I correctly set Date and Time?

First make sure your default time format is set correctly in Shop SettingsAdmin>Concert Details is where we set the date for our events.Here we can...

Very Easy! osConcert is an open source php software application. (Adapted e-Commerce Shopping Cart Style)

How easy is it to set up and get started with osConcert?

osConcert is an open source php software application. (Adapted e-Commerce Shopping Cart Style)Therefore, it needs to be uploaded to a suitable web-ser...

What do we need to know about our outgoing emails to Customers and Box Office?

The osConcert Email Settings will be found in Admin>Shop Settings>Advanced>Email SettingsThere will be a choice......you use your basic ...

What was new in osConcert Version 9.9 in 2024?

Updated Expiry feature....Now Global Event ExpirySome users want to have an automated expiry of shows...in the older version there was a way to e...

How to create discounts for the seat plan tickets?

Salemaker allows the user to create a special discount and when enabled the visitor can choose the discount that suits them. For instance if we set a ...

Allow your customers to purchase Gift Voucher/Coupons at a price they determine above $1.

How to enable Gift Vouchers for purchase and redemption?

They will receive an eTicket as a GIFT VOUCHER with a generated coupon code that can be transferred but used only once for purchases at your store.Her...

How to set up osConcert with FREE Reservations? (Zero Prices)

We are a Church, how do we get started?

You have just received your osConcert with your Church Seat Plan integrated.So you will have a number of LOADED seat plans ready to activate...

Ticketers from all over the world have certain requirements. Here is a selection Questions and Answers.

Can you answer popular questions from prospects?

Does osConcert support Multiple Theater User Integration?We want many Theaters to manage their Events...can osConcert allow multiple users to create a...

How can I block many seats for Social Distancing rules?

Since 2020 osConcert has a simple way to Block or UnBlock seats in a Reserved Seating application.Integrated Seat Plans ONLY! Not for Design Mode seat...

From the perspective of the visitor we have a list of 'Featured' EVENTS (Featured meaning available/active events).

Can you explain the Featured Events?

In the default osConcert they will usually be a responsive image grid (with overlay text).These are direct links to the categories of products that ma...

We recommend a full https installation and that will require your domain has a SSL certificate installed. Don't worry osConcert installs perfectly fine without SSL.

How do we install osConcert?

[MAY 2026] osConcert is tested on PHP Version 8.5 and MySQL 5.7 usually on Linux (LAMP) or Windows machines.osConcert is installable in most popular s...

Orders Status: What is the recommended set up?

Your ultimate goal is to allow your visitors to choose seats, register an account (which can be optional) and then to make an order for the products t...

There have been some slight changes in the latest versions but setting up a General Admission event is much the same as before.

How to create a General Admission Event in version 9.5?

You create a category and create products with a quantity. For Concessions you must create your concession products and set a Master Quantity for the ...

How to set prices for the seat plan?

Edit Prices of a complete show/categoryIMPORTANT! Ensure the unique DATE-ID is set-up FIRST! If no DATE-ID is set up first, it will not be possib...

What ways can we block seats?

That might not be ideal ...sometimes confusing but we have an adapted shopping cart.In osConcert there are many ways to manage the seats/products.That...

The osConcert default set up is primarily configured for Theatre Ticketing but osConcert is useful for all kinds of organizations, shops and businesses.

We are NOT a Theater. How do we get started?

Here's is a list of approaches to take if you or your developer want to configure osConcert yourself.LanguageFirst we must configure the text to suit ...

Let's suppose your organization is a Church and you want your patrons to reserve seats for services at your local church.

How do i set up osConcert for FREE reservations only?

If we have LOADED seat plans or General Admission events, any of these kind of events can be set up as usual but with a zero price.We can install...

Here is a summary of tasks that will help you configure your osConcert after you install your osConcert Application with your seat plan integrated.

I have installed my osConcert. How do I configure it to start selling tickets?

1. CurrencyAdmin>Payment>CurrencyMake sure you have set up your local currencies and selected your default currency.https://www.osconcert.com/fa...

What is the correct way to label your Show for the menu and headings?

In Admin>Concert Details there is a heading name and a heading title (Name and a Heading) The Name is best kept short and sweet and it will appear ...